Returns & Exchanges

At Francesca, we want you to love every piece you wear, which is why we offer a 30-day hassle-free return window for all unworn items with original tags attached. Whether the fit isn't quite right or you've changed your mind, our streamlined process ensures your satisfaction is always our top priority.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.

• 2.
  Package Your Items

  Place the original items in their secure packaging, ensuring all boutique tags are still attached and the garment is in its original condition.

• 3.
  Label and Ship

  Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects your return at the warehouse, your refund will be processed back to your original payment method within 5-7 business days.